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var(--border-subtle);border-radius:10px;font-size:12px;cursor:pointer}[data-surface=ticket-detail] .msg-attachment:hover{background:white}[data-surface=ticket-detail] .attach-thumb{width:40px;height:40px;border-radius:8px;background:var(--accent-blue-bg);display:flex;align-items:center;justify-content:center;color:var(--accent-blue-text);flex-shrink:0}[data-surface=ticket-detail] .msg-note{margin:8px 0;align-self:stretch;background:var(--status-warning-bg);border:1.5px dashed var(--status-warning);border-radius:14px;padding:12px 16px}[data-surface=ticket-detail] .note-badge{display:inline-flex;align-items:center;gap:5px;font-size:10px;font-weight:700;color:var(--status-warning-text);background:var(--status-warning-bg);border-radius:999px;padding:2px 8px;margin-bottom:8px}[data-surface=ticket-detail] .note-body{font-size:13px;color:var(--status-warning-text);line-height:1.5}[data-surface=ticket-detail] .note-meta{font-size:10px;color:var(--text-tertiary);font-family:var(--font-number);margin-top:6px}[data-surface=ticket-detail] .msg-event{display:flex;justify-content:center;margin:8px 0}[data-surface=ticket-detail] .msg-event span{display:inline-flex;align-items:center;gap:6px;font-size:11px;color:var(--text-secondary);background:white;border:1px solid var(--border-subtle);padding:5px 14px;border-radius:999px;font-family:var(--font-number)}[data-surface=ticket-detail] .compose-area{background:white;border-top:1px solid var(--border-subtle);flex-shrink:0}[data-surface=ticket-detail] .compose-tabs{display:flex;gap:4px;margin-bottom:10px;background:var(--bg-surface-warm);border:1px solid var(--border-subtle);border-radius:10px;padding:4px;width:fit-content}[data-surface=ticket-detail] .compose-tab{padding:6px 14px;border-radius:7px;font-size:12px;font-weight:600;color:var(--text-secondary);cursor:pointer;transition:all .14s;display:flex;align-items:center;gap:5px}[data-surface=ticket-detail] .compose-tab.active{background:white;color:var(--ink-900);box-shadow:var(--shadow-sm)}[data-surface=ticket-detail] .compose-tab.internal.active{background:var(--status-warning-bg);color:var(--status-warning-text)}[data-surface=ticket-detail] .compose-box{background:var(--bg-surface-warm);border:1.5px solid var(--border-subtle);border-radius:12px;padding:12px 14px;transition:all .15s;min-height:120px;display:flex;flex-direction:column;gap:8px}[data-surface=ticket-detail] .compose-box.internal-mode{background:var(--status-warning-bg);border-color:var(--status-warning)}[data-surface=ticket-detail] .compose-box:focus-within{border-color:var(--border-mid);background:white}[data-surface=ticket-detail] .compose-box.internal-mode:focus-within{background:var(--status-warning-bg);border-color:var(--status-warning)}[data-surface=ticket-detail] .compose-internal-label{display:none;align-items:center;gap:5px;font-size:11px;font-weight:700;color:var(--status-warning-text)}[data-surface=ticket-detail] .compose-box.internal-mode .compose-internal-label{display:flex}[data-surface=ticket-detail] .compose-textarea{flex:1;border:none;outline:none;resize:none;font-size:14px;font-family:var(--font-body);color:var(--ink-900);background:transparent;min-height:72px;line-height:1.55}[data-surface=ticket-detail] .compose-textarea::placeholder{color:var(--text-tertiary)}[data-surface=ticket-detail] .compose-toolbar{display:flex;align-items:center;gap:6px;padding-top:8px;border-top:1px solid var(--border-subtle)}[data-surface=ticket-detail] .compose-icon-btn{width:32px;height:32px;border-radius:8px;display:flex;align-items:center;justify-content:center;color:var(--text-secondary);cursor:pointer;transition:all .12s;font-size:12px;font-weight:600;background:transparent;border:none}[data-surface=ticket-detail] .compose-icon-btn:hover{background:var(--bg-surface-warm);color:var(--ink-900)}[data-surface=ticket-detail] .compose-icon-btn.text{width:auto;padding:0 10px;gap:5px}[data-surface=ticket-detail] .compose-send-group{display:flex;align-items:center;gap:6px;margin-right:auto}[data-surface=ticket-detail] .compose-send-btn{padding:8px 18px;border-radius:9px;background:var(--ink-900);color:white;font-size:13px;font-weight:700;cursor:pointer;transition:all .15s;display:flex;align-items:center;gap:6px;border:none}[data-surface=ticket-detail] .compose-send-btn:hover{background:var(--ink-700)}[data-surface=ticket-detail] .compose-send-btn:disabled{opacity:.5;cursor:not-allowed}[data-surface=ticket-detail] .compose-send-close{padding:8px 16px;border-radius:9px;background:var(--status-success-bg);color:var(--status-success-text);font-size:13px;font-weight:700;cursor:pointer;border:1.5px solid var(--accent-mint);transition:all .15s;display:flex;align-items:center;gap:6px}[data-surface=ticket-detail] .compose-send-close:hover{background:var(--accent-mint);color:var(--status-success-text)}[data-surface=ticket-detail] .compose-send-close:disabled{opacity:.5;cursor:not-allowed}[data-surface=ticket-detail][data-variant=default]{display:block}[data-surface=ticket-detail][data-variant=default] .breadcrumb{display:flex;align-items:center;gap:6px;padding:10px 20px 0;font-size:12px;color:var(--text-tertiary)}[data-surface=ticket-detail][data-variant=default] .breadcrumb a{color:var(--text-tertiary);text-decoration:none}[data-surface=ticket-detail][data-variant=default] .breadcrumb a:hover{color:var(--ink-900)}[data-surface=ticket-detail][data-variant=default] .breadcrumb-sep{color:var(--border-mid)}[data-surface=ticket-detail][data-variant=default] .ticket-header{position:sticky;top:var(--topbar-offset);z-index:20;background:white;border-bottom:1px solid var(--border-subtle);padding:12px 20px;display:flex;align-items:center;gap:12px;flex-wrap:wrap;box-shadow:0 1px 4px rgba(0,0,0,.06)}[data-surface=ticket-detail] .tkt-id-badge{font-family:var(--font-number);font-size:11px;font-weight:700;color:var(--text-tertiary);background:var(--bg-surface-warm);border:1px solid var(--border-subtle);padding:3px 8px;border-radius:6px;flex-shrink:0}[data-surface=ticket-detail][data-variant=default] .tkt-title{font-size:18px;font-weight:700;letter-spacing:-.02em;flex:1;min-width:200px;cursor:text;border:1.5px solid transparent;border-radius:6px;padding:2px 6px;transition:border-color .15s;background:transparent}[data-surface=ticket-detail][data-variant=default] .tkt-title:hover{border-color:var(--border-subtle)}[data-surface=ticket-detail][data-variant=default] .tkt-title:focus{border-color:var(--ink-900);outline:none}[data-surface=ticket-detail] .status-pill{display:inline-flex;align-items:center;gap:6px;padding:5px 12px;border-radius:999px;font-size:12px;font-weight:700;cursor:pointer;background:var(--status-success-bg);color:var(--status-success-text);border:1.5px solid var(--accent-mint);transition:all .14s;flex-shrink:0}[data-surface=ticket-detail] .status-pill:hover{box-shadow:0 2px 6px rgba(0,0,0,.1)}[data-surface=ticket-detail] .priority-pill{display:inline-flex;align-items:center;gap:5px;padding:5px 11px;border-radius:999px;font-size:12px;font-weight:700;cursor:pointer;background:var(--status-error-bg);color:var(--status-error);border:1.5px solid var(--accent-coral);flex-shrink:0}[data-surface=ticket-detail] .assignee-btn{display:inline-flex;align-items:center;gap:7px;padding:5px 12px;border-radius:999px;font-size:12px;font-weight:600;background:var(--bg-surface-warm);border:1px solid var(--border-subtle);color:var(--text-secondary);cursor:pointer;transition:all .14s;flex-shrink:0}[data-surface=ticket-detail] .assignee-btn:hover{background:white;border-color:var(--border-mid)}[data-surface=ticket-detail] .assignee-btn .av-sm{width:22px;height:22px;border-radius:50%;background:var(--ink-900);color:white;font-size:9px;font-weight:700;display:flex;align-items:center;justify-content:center}[data-surface=ticket-detail] .sla-timer{display:inline-flex;align-items:center;gap:5px;padding:5px 12px;border-radius:999px;font-size:12px;font-weight:700;font-family:var(--font-number);background:var(--status-error-bg);color:var(--status-error);border:1.5px solid var(--accent-coral);flex-shrink:0}[data-surface=ticket-detail][data-variant=default] .resolve-btn{margin-right:auto;display:inline-flex;align-items:center;gap:7px;padding:8px 18px;border-radius:10px;font-size:13px;font-weight:700;background:var(--ink-900);color:white;cursor:pointer;transition:all .15s;flex-shrink:0;border:none}[data-surface=ticket-detail][data-variant=default] .resolve-btn:hover{background:var(--ink-700);transform:translateY(-1px);box-shadow:0 3px 8px rgba(0,0,0,.2)}[data-surface=ticket-detail][data-variant=default] .ticket-root{display:grid;grid-template-columns:1fr 300px;height:calc(100vh - var(--topbar-offset));overflow:hidden}[data-surface=ticket-detail][data-variant=default] .ticket-convo{display:flex;flex-direction:column;background:var(--bg-surface-warm);border-left:1px solid var(--border-subtle);overflow:hidden}[data-surface=ticket-detail][data-variant=default] .convo-messages{padding:24px 28px;gap:6px}[data-surface=ticket-detail][data-variant=default] .msg-row{margin:3px 0}[data-surface=ticket-detail][data-variant=default] .msg-av{width:32px;height:32px;font-size:11px}[data-surface=ticket-detail][data-variant=default] .msg-bubble{padding:12px 16px;font-size:14px}[data-surface=ticket-detail][data-variant=default] .compose-area{padding:14px 20px}[data-surface=ticket-detail][data-variant=default] .ticket-sidebar{background:white;border-right:1px solid var(--border-subtle);overflow-y:auto;display:flex;flex-direction:column}[data-surface=ticket-detail] .sidebar-section{padding:16px 18px;border-bottom:1px solid var(--border-subtle)}[data-surface=ticket-detail] .sidebar-section-title{font-size:10px;font-weight:700;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.07em;margin-bottom:12px;display:flex;align-items:center;justify-content:space-between}[data-surface=ticket-detail] .sidebar-section-action{font-size:11px;color:var(--text-secondary);cursor:pointer;font-weight:500;text-transform:none;letter-spacing:0}[data-surface=ticket-detail] .sidebar-section-action:hover{color:var(--ink-900)}[data-surface=ticket-detail] .contact-card{display:flex;align-items:center;gap:12px;margin-bottom:14px}[data-surface=ticket-detail] .contact-av{width:48px;height:48px;border-radius:14px;font-size:16px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}[data-surface=ticket-detail] .contact-name{font-size:15px;font-weight:700;letter-spacing:-.01em}[data-surface=ticket-detail] .contact-company{font-size:12px;color:var(--text-secondary)}[data-surface=ticket-detail] .contact-tenure{font-size:11px;color:var(--text-tertiary);margin-top:2px}[data-surface=ticket-detail] .contact-detail-row{display:flex;align-items:center;gap:8px;margin-bottom:8px;font-size:13px}[data-surface=ticket-detail] .contact-detail-row:last-child{margin-bottom:0}[data-surface=ticket-detail] .contact-detail-ic{width:26px;height:26px;border-radius:7px;background:var(--bg-surface-warm);border:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:center;color:var(--text-secondary);flex-shrink:0}[data-surface=ticket-detail] .contact-detail-val{color:var(--ink-900);font-weight:500}[data-surface=ticket-detail] .contact-detail-val a{color:var(--accent-blue-text);text-decoration:none}[data-surface=ticket-detail] .contact-detail-val a:hover{text-decoration:underline}[data-surface=ticket-detail] .contact-link{display:inline-flex;align-items:center;gap:4px;font-size:12px;color:var(--accent-blue-text);text-decoration:none;margin-top:10px}[data-surface=ticket-detail] .contact-link:hover{text-decoration:underline}[data-surface=ticket-detail] .detail-row{display:flex;align-items:flex-start;gap:8px;margin-bottom:8px;font-size:13px}[data-surface=ticket-detail] .detail-row:last-child{margin-bottom:0}[data-surface=ticket-detail] .detail-label{width:90px;color:var(--text-tertiary);font-size:11px;font-weight:600;flex-shrink:0;padding-top:1px}[data-surface=ticket-detail] .detail-val{flex:1;color:var(--ink-900);font-weight:500}[data-surface=ticket-detail] .detail-val a{color:var(--accent-blue-text);text-decoration:none}[data-surface=ticket-detail] .detail-val a:hover{text-decoration:underline}[data-surface=ticket-detail] .tags-list{display:flex;flex-wrap:wrap;gap:5px}[data-surface=ticket-detail] .tag-pill{display:inline-flex;align-items:center;gap:4px;padding:3px 9px;border-radius:999px;font-size:11px;font-weight:600;background:var(--bg-surface-warm);border:1px solid var(--border-subtle);color:var(--text-secondary)}[data-surface=ticket-detail] .tag-pill .remove{cursor:pointer;color:var(--text-tertiary);line-height:1}[data-surface=ticket-detail] .tag-pill .remove:hover{color:var(--ink-900)}[data-surface=ticket-detail] .tag-add{display:inline-flex;align-items:center;gap:3px;padding:3px 9px;border-radius:999px;font-size:11px;font-weight:600;background:transparent;border:1px dashed var(--border-mid);color:var(--text-tertiary);cursor:pointer}[data-surface=ticket-detail] .tag-add:hover{border-color:var(--border-mid);color:var(--text-secondary)}[data-surface=ticket-detail] .sla-bar-wrap{margin-top:8px}[data-surface=ticket-detail] .sla-bar-label{display:flex;justify-content:space-between;font-size:11px;margin-bottom:6px}[data-surface=ticket-detail] .sla-bar-label .sla-text{font-weight:700;color:var(--status-error-text);font-family:var(--font-number)}[data-surface=ticket-detail] .sla-bar-label .sla-ok{font-size:11px;color:var(--status-success-text);font-weight:600}[data-surface=ticket-detail] .sla-bar{height:6px;border-radius:999px;background:var(--status-error-bg);overflow:hidden}[data-surface=ticket-detail] .sla-bar-fill{height:100%;border-radius:999px;background:var(--status-error);transition:width 1s linear}[data-surface=ticket-detail] .log-item{display:flex;align-items:flex-start;gap:8px;padding:6px 0;border-bottom:1px solid var(--border-subtle);font-size:11px;color:var(--text-secondary)}[data-surface=ticket-detail] .log-item:last-child{border-bottom:none}[data-surface=ticket-detail] .log-time{font-family:var(--font-number);color:var(--text-tertiary);flex-shrink:0;width:36px}[data-surface=ticket-detail] .log-dot{width:6px;height:6px;border-radius:50%;background:var(--border-mid);flex-shrink:0;margin-top:4px}@media (max-width:1024px){[data-surface=ticket-detail][data-variant=default] .ticket-root{grid-template-columns:1fr}[data-surface=ticket-detail][data-variant=default] .ticket-sidebar{display:none}}@media (max-width:768px){[data-surface=ticket-detail][data-variant=default] .ticket-header{padding:10px 14px;gap:8px}[data-surface=ticket-detail][data-variant=default] .tkt-title{font-size:15px}[data-surface=ticket-detail][data-variant=default] .resolve-btn{padding:7px 12px;font-size:12px}[data-surface=ticket-detail][data-variant=default] .assignee-btn,[data-surface=ticket-detail][data-variant=default] .sla-timer{display:none}}[data-surface=ticket-detail][data-variant=collab] .ticket-header{position:sticky;top:var(--topbar-offset);z-index:20;background:white;border-bottom:1px solid var(--border-subtle);padding:11px 20px;display:flex;align-items:center;gap:10px;flex-wrap:wrap;box-shadow:0 1px 4px rgba(0,0,0,.05)}[data-surface=ticket-detail][data-variant=collab] .tkt-title{font-size:16px;font-weight:700;letter-spacing:-.01em;flex:1;min-width:180px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;background:transparent;border:none}[data-surface=ticket-detail][data-variant=collab] .status-pill,[data-surface=ticket-detail][data-variant=split] .status-pill{gap:5px;padding:4px 10px;font-size:11px}[data-surface=ticket-detail][data-variant=collab] .priority-pill,[data-surface=ticket-detail][data-variant=split] .priority-pill{gap:4px;padding:4px 10px;font-size:11px}[data-surface=ticket-detail][data-variant=collab] .resolve-btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:9px;font-size:12px;font-weight:700;background:var(--ink-900);color:white;cursor:pointer;transition:all .15s;flex-shrink:0;margin-right:auto;border:none}[data-surface=ticket-detail][data-variant=collab] .resolve-btn:hover{background:var(--ink-700)}[data-surface=ticket-detail][data-variant=collab] .header-back{display:flex;align-items:center;gap:4px;color:var(--text-tertiary);text-decoration:none;font-size:12px}[data-surface=ticket-detail][data-variant=collab] .header-sep{color:var(--border-mid)}[data-surface=ticket-detail][data-variant=collab] .collab-root{display:grid;grid-template-columns:1fr 300px;height:calc(100vh - var(--topbar-offset));overflow:hidden}[data-surface=ticket-detail][data-variant=collab] .collab-convo{display:flex;flex-direction:column;background:var(--bg-surface-warm);border-left:1px solid var(--border-subtle);overflow:hidden}[data-surface=ticket-detail][data-variant=collab] .convo-messages{padding:20px 24px;gap:6px}[data-surface=ticket-detail][data-variant=collab] .msg-row{margin:2px 0}[data-surface=ticket-detail][data-variant=collab] .msg-av{width:30px;height:30px;font-size:10px}[data-surface=ticket-detail][data-variant=collab] .msg-content{max-width:68%}[data-surface=ticket-detail][data-variant=collab] .msg-bubble{padding:11px 15px;font-size:13px}[data-surface=ticket-detail][data-variant=collab] .msg-note{margin:6px 0;border-radius:12px;padding:10px 14px}[data-surface=ticket-detail][data-variant=collab] .note-badge{gap:4px;padding:2px 7px;margin-bottom:6px}[data-surface=ticket-detail][data-variant=collab] .note-body{font-size:12px}[data-surface=ticket-detail][data-variant=collab] .note-meta{margin-top:5px}[data-surface=ticket-detail][data-variant=collab] .msg-event{margin:6px 0}[data-surface=ticket-detail][data-variant=collab] .compose-area{padding:12px 16px}[data-surface=ticket-detail][data-variant=collab] .compose-tabs{gap:3px;margin-bottom:8px;border-radius:9px;padding:3px}[data-surface=ticket-detail][data-variant=collab] .compose-tab{padding:5px 12px;font-size:11px;gap:4px}[data-surface=ticket-detail][data-variant=collab] .compose-box{border-radius:10px;padding:10px 12px;min-height:90px}[data-surface=ticket-detail][data-variant=collab] .compose-textarea{font-size:13px;min-height:50px}[data-surface=ticket-detail][data-variant=collab] .compose-icon-btn{width:28px;height:28px;border-radius:7px;font-size:11px}[data-surface=ticket-detail][data-variant=collab] .compose-send-btn{padding:6px 14px;border-radius:8px;font-size:12px}[data-surface=ticket-detail][data-variant=collab] .compose-send-close{padding:6px 12px;border-radius:8px;font-size:12px}[data-surface=ticket-detail][data-variant=collab] .collab-panel{background:white;border-right:1px solid var(--border-subtle);overflow-y:auto;display:flex;flex-direction:column}[data-surface=ticket-detail][data-variant=collab] .panel-section{padding:14px 16px;border-bottom:1px solid var(--border-subtle);flex-shrink:0}[data-surface=ticket-detail][data-variant=collab] .panel-section-title{font-size:10px;font-weight:700;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.07em;margin-bottom:10px;display:flex;align-items:center;justify-content:space-between}[data-surface=ticket-detail][data-variant=collab] .panel-section-action{font-size:11px;color:var(--text-secondary);cursor:pointer;font-weight:600;text-transform:none;letter-spacing:0}[data-surface=ticket-detail][data-variant=collab] .panel-section-action:hover{color:var(--ink-900)}[data-surface=ticket-detail][data-variant=collab] .team-avatars{display:flex;align-items:center;margin-bottom:10px;flex-wrap:wrap;gap:6px}[data-surface=ticket-detail][data-variant=collab] .team-member{display:flex;align-items:center;gap:8px;padding:6px 10px 6px 8px;border-radius:999px;background:var(--bg-surface-warm);border:1px solid var(--border-subtle);font-size:12px;font-weight:600;color:var(--ink-900);cursor:pointer;transition:all .14s}[data-surface=ticket-detail][data-variant=collab] .team-member:hover{background:white;border-color:var(--border-mid);box-shadow:var(--shadow-sm)}[data-surface=ticket-detail][data-variant=collab] .team-member .av{width:24px;height:24px;border-radius:50%;font-size:9px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}[data-surface=ticket-detail][data-variant=collab] .team-member .role{font-size:10px;color:var(--text-tertiary);font-weight:500}[data-surface=ticket-detail][data-variant=collab] .mention-btn{display:inline-flex;align-items:center;gap:5px;padding:5px 12px;border-radius:999px;font-size:11px;font-weight:700;background:var(--ink-900);color:white;cursor:pointer;transition:all .14s;margin-top:4px;border:none}[data-surface=ticket-detail][data-variant=collab] .mention-btn:hover{background:var(--ink-700)}[data-surface=ticket-detail][data-variant=collab] .team-chat-messages{display:flex;flex-direction:column;gap:8px;margin-bottom:10px;max-height:200px;overflow-y:auto}[data-surface=ticket-detail][data-variant=collab] .team-msg{display:flex;align-items:flex-start;gap:7px;font-size:12px}[data-surface=ticket-detail][data-variant=collab] .team-msg-av{width:24px;height:24px;border-radius:50%;font-size:8px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-top:1px}[data-surface=ticket-detail][data-variant=collab] .team-msg-body{flex:1}[data-surface=ticket-detail][data-variant=collab] .team-msg-header{display:flex;align-items:center;gap:6px;margin-bottom:2px}[data-surface=ticket-detail][data-variant=collab] .team-msg-sender{font-size:11px;font-weight:700;color:var(--ink-900)}[data-surface=ticket-detail][data-variant=collab] .team-msg-time{font-size:10px;color:var(--text-tertiary);font-family:var(--font-number)}[data-surface=ticket-detail][data-variant=collab] .team-msg-text{font-size:12px;color:var(--text-secondary);line-height:1.45}[data-surface=ticket-detail][data-variant=collab] .team-msg-text .mention{color:var(--accent-blue-text);font-weight:600}[data-surface=ticket-detail][data-variant=collab] .team-compose{display:flex;align-items:flex-end;gap:7px;background:var(--bg-surface-warm);border:1px solid var(--border-subtle);border-radius:9px;padding:8px 10px;transition:border-color .15s}[data-surface=ticket-detail][data-variant=collab] .team-compose:focus-within{border-color:var(--border-mid);background:white}[data-surface=ticket-detail][data-variant=collab] .team-compose textarea{flex:1;border:none;outline:none;resize:none;font-size:12px;font-family:var(--font-body);color:var(--ink-900);background:transparent;min-height:28px;max-height:80px;line-height:1.5}[data-surface=ticket-detail][data-variant=collab] .team-compose textarea::placeholder{color:var(--text-tertiary)}[data-surface=ticket-detail][data-variant=collab] .team-send-btn{width:30px;height:30px;border-radius:8px;background:var(--ink-900);color:white;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:all .14s;border:none}[data-surface=ticket-detail][data-variant=collab] .team-send-btn:hover{background:var(--ink-700)}[data-surface=ticket-detail][data-variant=collab] .milestone-item{display:flex;align-items:flex-start;gap:8px;padding:7px 0;border-bottom:1px solid var(--border-subtle);cursor:pointer}[data-surface=ticket-detail][data-variant=collab] .milestone-item:last-child{border-bottom:none}[data-surface=ticket-detail][data-variant=collab] .milestone-checkbox{width:16px;height:16px;border-radius:4px;border:2px solid var(--border-mid);display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-top:1px;transition:all .15s;cursor:pointer}[data-surface=ticket-detail][data-variant=collab] .milestone-checkbox.done{background:var(--status-success-text);border-color:var(--status-success-text)}[data-surface=ticket-detail][data-variant=collab] .milestone-label{font-size:13px;color:var(--ink-900);line-height:1.35}[data-surface=ticket-detail][data-variant=collab] .milestone-label.done{text-decoration:line-through;color:var(--text-tertiary)}[data-surface=ticket-detail][data-variant=collab] .milestone-meta{font-size:10px;color:var(--text-tertiary);font-family:var(--font-number);margin-top:2px}[data-surface=ticket-detail][data-variant=collab] .escalate-btn{width:100%;padding:10px;border-radius:10px;display:flex;align-items:center;justify-content:center;gap:7px;background:var(--status-error-bg);border:1.5px solid var(--accent-coral);color:var(--status-error);font-size:13px;font-weight:700;cursor:pointer;transition:all .15s;margin-top:4px}[data-surface=ticket-detail][data-variant=collab] .escalate-btn:hover{background:var(--status-error-bg);border-color:var(--accent-coral);box-shadow:0 2px 8px rgba(220,38,38,.15)}@media (max-width:1024px){[data-surface=ticket-detail][data-variant=collab] .collab-root{grid-template-columns:1fr}[data-surface=ticket-detail][data-variant=collab] .collab-panel{display:none}}@media (max-width:768px){[data-surface=ticket-detail][data-variant=collab] .ticket-header{gap:6px;padding:8px 12px}[data-surface=ticket-detail][data-variant=collab] .tkt-title{font-size:13px}}[data-surface=ticket-detail][data-variant=split] .ticket-compact-header{position:sticky;top:var(--topbar-offset);z-index:20;background:white;border-bottom:1px solid var(--border-subtle);padding:10px 20px;display:flex;align-items:center;gap:10px;box-shadow:0 1px 4px rgba(0,0,0,.05)}[data-surface=ticket-detail][data-variant=split] .header-back{display:flex;align-items:center;gap:4px;color:var(--text-tertiary);text-decoration:none;font-size:12px}[data-surface=ticket-detail][data-variant=split] .header-sep{color:var(--border-mid)}[data-surface=ticket-detail][data-variant=split] .tkt-title-sm{font-size:15px;font-weight:700;letter-spacing:-.01em;flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}[data-surface=ticket-detail][data-variant=split] .resolve-btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:9px;font-size:12px;font-weight:700;background:var(--ink-900);color:white;cursor:pointer;transition:all .15s;flex-shrink:0;border:none}[data-surface=ticket-detail][data-variant=split] .resolve-btn:hover{background:var(--ink-700)}[data-surface=ticket-detail][data-variant=split] .split-root{display:grid;grid-template-columns:1fr 380px;height:calc(100vh - var(--topbar-offset));overflow:hidden}[data-surface=ticket-detail][data-variant=split] .split-convo{display:flex;flex-direction:column;background:var(--bg-surface-warm);border-left:1px solid var(--border-subtle);overflow:hidden}[data-surface=ticket-detail][data-variant=split] .convo-messages{padding:20px 24px;gap:6px}[data-surface=ticket-detail][data-variant=split] .msg-row{margin:2px 0}[data-surface=ticket-detail][data-variant=split] .msg-av{width:30px;height:30px;font-size:10px}[data-surface=ticket-detail][data-variant=split] .msg-content{max-width:68%}[data-surface=ticket-detail][data-variant=split] .msg-bubble{padding:11px 15px;font-size:13px}[data-surface=ticket-detail][data-variant=split] .msg-note{margin:6px 0;border-radius:12px;padding:10px 14px}[data-surface=ticket-detail][data-variant=split] .note-badge{gap:4px;padding:2px 7px;margin-bottom:6px}[data-surface=ticket-detail][data-variant=split] .note-body{font-size:12px}[data-surface=ticket-detail][data-variant=split] .note-meta{margin-top:5px}[data-surface=ticket-detail][data-variant=split] .msg-event{margin:6px 0}[data-surface=ticket-detail][data-variant=split] .compose-area{padding:12px 16px}[data-surface=ticket-detail][data-variant=split] .compose-tabs{gap:3px;margin-bottom:8px;border-radius:9px;padding:3px}[data-surface=ticket-detail][data-variant=split] .compose-tab{padding:5px 12px;font-size:11px;gap:4px}[data-surface=ticket-detail][data-variant=split] .compose-box{border-radius:10px;padding:10px 12px;min-height:100px}[data-surface=ticket-detail][data-variant=split] .compose-textarea{font-size:13px;min-height:55px}[data-surface=ticket-detail][data-variant=split] .compose-icon-btn{width:28px;height:28px;border-radius:7px;font-size:11px}[data-surface=ticket-detail][data-variant=split] .compose-send-btn{padding:6px 14px;border-radius:8px;font-size:12px}[data-surface=ticket-detail][data-variant=split] .compose-send-close{padding:6px 12px;border-radius:8px;font-size:12px}[data-surface=ticket-detail][data-variant=split] .contact-panel{background:white;border-right:1px solid var(--border-subtle);display:flex;flex-direction:column;overflow:hidden}[data-surface=ticket-detail][data-variant=split] .contact-header{padding:20px 18px 14px;border-bottom:1px solid var(--border-subtle);text-align:center;flex-shrink:0}[data-surface=ticket-detail][data-variant=split] .contact-av{width:56px;height:56px;border-radius:18px;font-size:18px;margin:0 auto 10px}[data-surface=ticket-detail][data-variant=split] .contact-name{font-size:17px;letter-spacing:-.015em}[data-surface=ticket-detail][data-variant=split] .contact-company{margin-top:2px}[data-surface=ticket-detail][data-variant=split] .contact-actions{display:flex;justify-content:center;gap:6px;margin-top:12px}[data-surface=ticket-detail][data-variant=split] .contact-action-btn{width:34px;height:34px;border-radius:10px;background:var(--bg-surface-warm);border:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:center;color:var(--text-secondary);cursor:pointer;transition:all .14s}[data-surface=ticket-detail][data-variant=split] .contact-action-btn:hover{background:white;color:var(--ink-900);box-shadow:var(--shadow-sm)}[data-surface=ticket-detail][data-variant=split] .panel-tabs{display:flex;border-bottom:1px solid var(--border-subtle);flex-shrink:0;overflow-x:auto}[data-surface=ticket-detail][data-variant=split] .panel-tab{padding:10px 14px;font-size:12px;font-weight:600;color:var(--text-tertiary);cursor:pointer;white-space:nowrap;border-bottom:2px solid transparent;transition:all .14s;background:transparent}[data-surface=ticket-detail][data-variant=split] .panel-tab:hover{color:var(--text-secondary)}[data-surface=ticket-detail][data-variant=split] .panel-tab.active{color:var(--ink-900);border-bottom-color:var(--ink-900)}[data-surface=ticket-detail][data-variant=split] .panel-tab-content{flex:1;overflow-y:auto}[data-surface=ticket-detail][data-variant=split] .tab-pane{padding:16px;display:none}[data-surface=ticket-detail][data-variant=split] .tab-pane.active{display:block}[data-surface=ticket-detail][data-variant=split] .detail-group{margin-bottom:16px}[data-surface=ticket-detail][data-variant=split] .detail-group-title{font-size:10px;font-weight:700;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.07em;margin-bottom:8px}[data-surface=ticket-detail][data-variant=split] .detail-row{margin-bottom:7px;font-size:12px}[data-surface=ticket-detail][data-variant=split] .detail-label{width:80px}[data-surface=ticket-detail][data-variant=split] .deal-card{background:var(--bg-surface-warm);border:1px solid var(--border-subtle);border-radius:12px;padding:12px 14px;margin-bottom:8px}[data-surface=ticket-detail][data-variant=split] .deal-card:last-child{margin-bottom:0}[data-surface=ticket-detail][data-variant=split] .deal-card-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:4px}[data-surface=ticket-detail][data-variant=split] .deal-card-name{font-size:13px;font-weight:700}[data-surface=ticket-detail][data-variant=split] .deal-card-val{font-family:var(--font-number);font-size:14px;font-weight:700}[data-surface=ticket-detail][data-variant=split] .deal-card-stage{font-size:11px;color:var(--text-tertiary)}[data-surface=ticket-detail][data-variant=split] .deal-progress{height:4px;border-radius:999px;background:var(--border-subtle);margin-top:8px;overflow:hidden}[data-surface=ticket-detail][data-variant=split] .deal-progress-fill{height:100%;border-radius:999px;background:var(--ink-900)}[data-surface=ticket-detail][data-variant=split] .ticket-history-item{display:flex;align-items:flex-start;gap:10px;padding:10px 0;border-bottom:1px solid var(--border-subtle);cursor:pointer}[data-surface=ticket-detail][data-variant=split] .ticket-history-item:last-child{border-bottom:none}[data-surface=ticket-detail][data-variant=split] .ticket-history-item:hover{opacity:.8}[data-surface=ticket-detail][data-variant=split] .tkt-status-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0;margin-top:5px}[data-surface=ticket-detail][data-variant=split] .tkt-status-dot.open{background:var(--status-success-text)}[data-surface=ticket-detail][data-variant=split] .tkt-status-dot.resolved{background:var(--status-neutral)}[data-surface=ticket-detail][data-variant=split] .tkt-status-dot.critical{background:var(--status-error)}[data-surface=ticket-detail][data-variant=split] .tkt-history-body{flex:1}[data-surface=ticket-detail][data-variant=split] .tkt-history-id{font-size:10px;font-weight:700;font-family:var(--font-number);color:var(--text-tertiary)}[data-surface=ticket-detail][data-variant=split] .tkt-history-title{font-size:12px;font-weight:600;color:var(--ink-900);margin-top:1px}[data-surface=ticket-detail][data-variant=split] .tkt-history-meta{font-size:10px;color:var(--text-tertiary);margin-top:2px;font-family:var(--font-number)}[data-surface=ticket-detail][data-variant=split] .act-item{display:flex;align-items:flex-start;gap:10px;padding:8px 0;border-bottom:1px solid var(--border-subtle)}[data-surface=ticket-detail][data-variant=split] .act-item:last-child{border-bottom:none}[data-surface=ticket-detail][data-variant=split] .act-ic{width:30px;height:30px;border-radius:9px;display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:14px}[data-surface=ticket-detail][data-variant=split] .act-body{flex:1}[data-surface=ticket-detail][data-variant=split] .act-text{font-size:12px;color:var(--ink-900)}[data-surface=ticket-detail][data-variant=split] .act-time{font-size:10px;color:var(--text-tertiary);font-family:var(--font-number);margin-top:2px}@media (max-width:1024px){[data-surface=ticket-detail][data-variant=split] .split-root{grid-template-columns:1fr}[data-surface=ticket-detail][data-variant=split] .contact-panel{display:none}}@media (max-width:768px){[data-surface=ticket-detail][data-variant=split] .ticket-compact-header{gap:6px;padding:8px 12px}[data-surface=ticket-detail][data-variant=split] .tkt-title-sm{font-size:13px}}[data-surface=ticket-detail][data-variant=focused]{display:block;background:var(--bg-surface-warm)}[data-surface=ticket-detail][data-variant=focused] .focused-app{display:flex;flex-direction:column;min-height:100vh;overflow-x:hidden}[data-surface=ticket-detail][data-variant=focused] .focused-bar{position:sticky;top:var(--topbar-offset);z-index:99;background:white;border-bottom:1px solid var(--border-subtle);padding:7px 20px;display:flex;align-items:center;gap:8px;overflow-x:auto;box-shadow:0 1px 4px rgba(0,0,0,.04)}[data-surface=ticket-detail][data-variant=focused] .focused-back{display:inline-flex;align-items:center;gap:5px;font-size:12px;color:var(--text-secondary);text-decoration:none;transition:color .14s;padding:5px 10px;border-radius:7px;border:1px solid var(--border-subtle);background:var(--bg-surface-warm);flex-shrink:0}[data-surface=ticket-detail][data-variant=focused] .focused-back:hover{color:var(--ink-900);background:white}[data-surface=ticket-detail][data-variant=focused] .focused-crumb{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--text-tertiary);flex-shrink:0}[data-surface=ticket-detail][data-variant=focused] .focused-crumb .tkt-title{font-size:13px;font-weight:600;color:var(--ink-900);max-width:280px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}[data-surface=ticket-detail][data-variant=focused] .status-bar-spacer{flex:1}[data-surface=ticket-detail][data-variant=focused] .status-bar-label{font-size:11px;color:var(--text-tertiary);font-weight:600;flex-shrink:0}[data-surface=ticket-detail][data-variant=focused] .sb-pill{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:999px;font-size:11px;font-weight:700;cursor:pointer;flex-shrink:0;transition:all .14s}[data-surface=ticket-detail][data-variant=focused] .sb-pill.status{background:var(--status-success-bg);color:var(--status-success-text);border:1.5px solid var(--accent-mint)}[data-surface=ticket-detail][data-variant=focused] .sb-pill.priority{background:var(--status-error-bg);color:var(--status-error);border:1.5px solid var(--accent-coral)}[data-surface=ticket-detail][data-variant=focused] .sb-pill.assignee{background:var(--bg-surface-warm);color:var(--text-secondary);border:1px solid var(--border-subtle)}[data-surface=ticket-detail][data-variant=focused] .sb-pill.sla{background:var(--status-error-bg);color:var(--status-error);font-family:var(--font-number);border:1.5px solid var(--accent-coral)}[data-surface=ticket-detail][data-variant=focused] .sb-pill:hover{box-shadow:0 2px 6px rgba(0,0,0,.1)}[data-surface=ticket-detail][data-variant=focused] .sb-sep{width:1px;height:16px;background:var(--border-subtle);flex-shrink:0}[data-surface=ticket-detail][data-variant=focused] .sb-resolve{margin-right:auto;display:inline-flex;align-items:center;gap:6px;padding:5px 14px;border-radius:9px;background:var(--ink-900);color:white;font-size:12px;font-weight:700;cursor:pointer;transition:all .15s;flex-shrink:0;border:none}[data-surface=ticket-detail][data-variant=focused] .sb-resolve:hover{background:var(--ink-700)}[data-surface=ticket-detail][data-variant=focused] .focused-main{display:flex;flex-direction:column;align-items:center;padding:0}[data-surface=ticket-detail][data-variant=focused] .focused-convo-wrap{width:100%;max-width:760px;display:flex;flex-direction:column;min-height:calc(100vh - var(--topbar-offset) - 44px);background:white;box-shadow:0 0 0 1px var(--border-subtle),0 4px 24px rgba(0,0,0,.06)}[data-surface=ticket-detail][data-variant=focused] .convo-messages{padding:28px 32px;gap:8px}[data-surface=ticket-detail][data-variant=focused] .msg-row{margin:3px 0}[data-surface=ticket-detail][data-variant=focused] .msg-av{width:34px;height:34px;font-size:11px}[data-surface=ticket-detail][data-variant=focused] .msg-content{max-width:70%}[data-surface=ticket-detail][data-variant=focused] .msg-bubble{padding:13px 17px;border-radius:20px;font-size:14px;line-height:1.6}[data-surface=ticket-detail][data-variant=focused] .msg-row.customer .msg-bubble{background:var(--bg-surface-warm)}[data-surface=ticket-detail][data-variant=focused] .compose-area{padding:14px 24px 20px;position:sticky;bottom:0}[data-surface=ticket-detail][data-variant=focused] .compose-box{border-radius:14px;padding:14px 16px;gap:10px}[data-surface=ticket-detail][data-variant=focused] .compose-textarea{min-height:64px;line-height:1.6}[data-surface=ticket-detail][data-variant=focused] .float-details-btn{position:fixed;bottom:28px;left:28px;width:52px;height:52px;border-radius:50%;background:var(--ink-900);color:white;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 4px 16px rgba(0,0,0,.25);transition:all .2s;z-index:200;border:none}[data-surface=ticket-detail][data-variant=focused] .float-details-btn:hover{background:var(--ink-700);transform:scale(1.08)}[data-surface=ticket-detail][data-variant=focused] .details-overlay{position:fixed;inset:0;z-index:300;display:none}[data-surface=ticket-detail][data-variant=focused] .details-overlay.open{display:block}[data-surface=ticket-detail][data-variant=focused] .details-overlay-bg{position:absolute;inset:0;background:rgba(0,0,0,.35);cursor:pointer}[data-surface=ticket-detail][data-variant=focused] .details-panel{position:absolute;left:0;top:0;bottom:0;width:340px;background:white;box-shadow:4px 0 24px rgba(0,0,0,.15);display:flex;flex-direction:column;transform:translateX(-100%);transition:transform .26s cubic-bezier(.4,0,.2,1);overflow-y:auto}[data-surface=ticket-detail][data-variant=focused] .details-overlay.open .details-panel{transform:translateX(0)}[data-surface=ticket-detail][data-variant=focused] .details-panel-head{padding:18px 20px;border-bottom:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:space-between;flex-shrink:0}[data-surface=ticket-detail][data-variant=focused] .details-panel-title{font-size:16px;font-weight:700}[data-surface=ticket-detail][data-variant=focused] .details-close{width:30px;height:30px;border-radius:8px;display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--text-secondary);background:var(--bg-surface-warm);border:none}[data-surface=ticket-detail][data-variant=focused] .details-close:hover{background:var(--border-subtle);color:var(--ink-900)}[data-surface=ticket-detail][data-variant=focused] .details-section{padding:16px 20px;border-bottom:1px solid var(--border-subtle)}[data-surface=ticket-detail][data-variant=focused] .details-section-title{font-size:10px;font-weight:700;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.07em;margin-bottom:10px}[data-surface=ticket-detail][data-variant=focused] .contact-mini{display:flex;align-items:center;gap:10px;margin-bottom:12px}[data-surface=ticket-detail][data-variant=focused] .contact-mini-av{width:42px;height:42px;border-radius:12px;font-size:14px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}[data-surface=ticket-detail][data-variant=focused] .contact-mini-name{font-size:14px;font-weight:700}[data-surface=ticket-detail][data-variant=focused] .contact-mini-company{font-size:12px;color:var(--text-secondary)}[data-surface=ticket-detail][data-variant=focused] .detail-row{gap:8px;margin-bottom:7px;font-size:12px}[data-surface=ticket-detail][data-variant=focused] .detail-label{width:80px}@media (max-width:768px){[data-surface=ticket-detail][data-variant=focused] .focused-convo-wrap{box-shadow:none;border-radius:0}[data-surface=ticket-detail][data-variant=focused] .convo-messages{padding:16px}[data-surface=ticket-detail][data-variant=focused] .compose-area{padding:12px 16px 16px}[data-surface=ticket-detail][data-variant=focused] .focused-crumb .tkt-title{max-width:140px}[data-surface=ticket-detail][data-variant=focused] .details-panel{width:100%}[data-surface=ticket-detail][data-variant=focused] .float-details-btn{bottom:90px;left:20px}}